Frequently Asked Questions

Please read our FAQ before sending a message.

How do I place an order?
  • First, add ALL the items that you want to your Cart
  • Next, click the Checkout button ONLY when finished shopping (can be found on the Cart page)
  • Enter the required information on the Checkout Page and select your Payment Option if required
  • Read and Accept our Terms & Conditions
  • Click Place Order
  • Wait for the Confirmation Page and take note of your Order Number and instructions for NLCB payments if necessary

PayPal payments would be redirected to PayPal's website and converted to USD for payments to be made. Following successful payment, you will be redirected to our website and shown your Order Details. 

 

 

What Delivery Options are available?

STANDARD

Serviceable to non-remote locations in Trinidad ONLY

TTPOST COURIERS

Serviceable to all areas within Trinidad and Tobago

Please be advised that delivery options  are currently limited by the address you wish to ship your order to.

What are my Payment Options?
  • Cash on Delivery (via Standard Delivery ONLY)
  • NLCB Outlets - 900+ Locations Nationwide 
  • PayPal - Credit Card Payments

Please be advised that payment methods are curently limited by the delivery method

What happens after I place my Order?

The status of your Order and the next step depends on your Payment method chosen

Cash on Delivery

Your Order enters a Processing period for up to 24hrs before being shipped.

An email would be sent to you with the Courier's information for tracking purposes or to make specific arrangements when it is shipped.

NLCB Payment

Your order is On Hold for 3 Working Days until payment is made.

Following payment, your Order is passed on to a Courier / TTPOST and the relevant information for tracking your package would be sent to your email.

All unpaid Orders that require payments to be made via an NLCB outlet would be cancelled after Three (3) Working days.

PayPal

Once payment is successful, your Order will be shipped within 24 Working hours.

Unsuccessful payments would be Cancelled immediately.

Please be advised that Payment Methods available are limited by the Delivery Method which is in turn limited by the delivery area (remote / non-remote)

How long does delivery usually take?

STANDARD DELIVERY (via Local Courier)

The first delivery attempt is usually made by the Courier within 1 - 3 Working Days.

All Orders are Returned and Cancelled after three (3) delivery attempts. 

TTPOST COURIERS

1 - 3 Working Days 

Please note that any dates quoted for the delivery of Product(s)/Service(s) are estimates only and shall not form part of the contract. We aim to deliver promptly, however delays are occasionally inevitable due to unforeseen factors. We shall be under no liability for any delay or failure to deliver the Product(s)/Service(s) within the estimated delivery time.

Where are you located?

We are online retailers, there is no physical walk-in outlet at the moment.

How do I Cancel an Order?

Once the Order is in Processing or On Hold Status - it can be cancelled without any penalties.

Cancelled Orders that have already been paid for would be issued a refund via a Redeemable Coupon

To Cancel an Order, please Contact Us

Please note that frequent cancellation of Orders will lead to your account being barred.